Achi Vegan House

Privacy Policy

We protect your information when you browse our website or contact us about vegetarian/vegan meals, catering, or events.

Last updated: Jan 13, 2026

No data sellingClear purposeYour controlSecurity first

Clear purpose

We collect only what we need to respond to you, send quotes, handle catering/orders, and improve your experience.

No selling data

We never sell personal data. Sharing, when needed, is limited to trusted providers that help us operate.

Your control

You may request access, corrections, deletion, or withdraw consent at any time.

Layered security

Restricted internal access plus technical and organizational safeguards to reduce risk.

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Privacy at Achi Vegan House

1. Scope & applicability

This policy covers information we collect whenever you interact with Achi Vegan House.

  • Applies when you visit our website, submit contact forms, call, email, message us on social channels, or speak with us at the restaurant.
  • By using the site or sharing information, you agree to the terms in this policy.
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Privacy at Achi Vegan House

2. Information we collect

  • Information you provide: name, email, phone number, inquiry details, order/service information, feedback, or reviews.
  • Technical data collected automatically: IP address, browser, device, operating system, entry/exit pages, time on page, and basic interactions.
  • Cookies and similar technologies to remember preferences and measure site performance.
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Privacy at Achi Vegan House

3. How we use your information

  • Respond to inquiries, send quotes, and confirm or follow up on orders or catering.
  • Improve content speed, reliability, and experience on our website.
  • Send important updates (for example: opening hours changes, menu updates, or order follow-ups).
  • Detect and prevent fraud or misuse of our systems.
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Privacy at Achi Vegan House

4. Cookies & tracking

  • We use cookies to remember preferences, measure engagement, and optimize site performance.
  • You can disable cookies in your browser. Some features may be limited when cookies are turned off.
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Privacy at Achi Vegan House

5. Sharing your information

  • We do not sell personal data to third parties.
  • We may share data with service providers (hosting, analytics, payment, marketing tools) to run and improve the site.
  • We may share with partners or contractors related to your order/service when necessary, under confidentiality obligations.
  • We comply with lawful requests from authorities when required.
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Privacy at Achi Vegan House

6. Data security

  • We apply technical and organizational measures to prevent unauthorized access, alteration, or disclosure.
  • Internal access to personal data is limited based on role and business need.
  • While we strive for security, no method of transmission or storage is absolutely secure.
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Privacy at Achi Vegan House

7. Data retention

  • We keep data only as long as needed to fulfill the purposes for which it was collected.
  • We delete or anonymize data upon request unless a longer retention period is required by law.
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Privacy at Achi Vegan House

8. Your rights

  • Request access to, correction of, or deletion of your personal data.
  • Withdraw consent or object to certain processing activities.
  • Submit a request via the contact details below; we respond within a reasonable time.
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Privacy at Achi Vegan House

9. Third-party links

  • Our site may link to external websites or services.
  • We are not responsible for their content or privacy practices. Please review their policies separately.
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Privacy at Achi Vegan House

10. Children's privacy

  • Our site is not intended for children under 13, and we do not knowingly collect data from them.
  • If you believe we hold data about a child, please contact us so we can remove it promptly.
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Privacy at Achi Vegan House

11. Changes to this policy

  • We may update this policy and will post the latest version on this page.
  • We encourage you to review it periodically. Last updated: Jan 13, 2026.

Need help?

Talk to Achi Vegan House

If you have questions or want to exercise your privacy rights, please reach us via:

50 Thuy Khue, Thuy Khue, Tay Ho, Ha Noi, Viet Nam

Exercising your rights

We respond within a reasonable timeframe (typically within 1-2 business days) and may verify your identity to protect your data.

  • Request a copy of the personal data you shared with us.
  • Ask for corrections to inaccurate or incomplete information.
  • Request deletion unless we must retain it to meet legal obligations.
  • Withdraw consent for non-essential emails or messages.